FAQs

General

How do I make an Appointment?

Simply call us at (708) 966-4386 during our working hours or you can request an appointment online using this form.

Do I need a referral to make an appointment?

A physician’s prescription or referral is required by Illinois state law for you to receive physical therapy treatment. However, we can perform a consultation without a referral.

Are my medical records kept private and confidential?

Your medical records are handled with the utmost respect for your privacy. Our staff is bound by strict confidentiality requirements. We will not release the contents of your medical file without your consent.

How do I contact after hours?

There will be a point of contact 24 hours a day for any concerns you may have. You will be provided with contact details following your treatment.

What type of payment do you accept?

We accept cash, check, debit or credit cards. It is our policy that payment is made at the time of service for your co-insurance, co-payment, or deductible if you have one. It is important to remember that your cost share is an agreement between you and your insurance company and that we are obligated to collect your portion at the time of service.

Does insurance cover the cost of my treatment?

Most insurance has PT benefits. We will obtain your insurance information and verify the details of your policy in terms of coverage, deductible, co-pay or co-insurance responsibility. This will all be explained on your first visit so you will know how much cost share you will be encountering per visit and how much your insurance will pay.

Medical

What is a physical therapist?

A physical therapist or PT is a well-trained, skilled health care professional that works with patients to improve body movement, function and pain management through safe stretching, conditioning, and strengthening exercise techniques. Pt’s are an important part of the rehabilitation process and improving the quality of life for those with chronic conditions or injuries.

What should I expect during my first visit?

Your first visit will be an initial evaluation. Your therapist will ask about the history regarding your present problem followed by a physical examination. You may be asked to walk around or asked to sit or stand to measure the movements (range of motion) and strength. Be prepared to discuss your symptoms and what factors worsen or diminish your pain levels as this helps the therapist to determine the nature of your problem and to determine your special care and focus.

Initial evaluation also includes postural assessment which helps to determine a specific treatment plan for the patient. Make sure to ask questions of your therapist if you are unsure of any of the instructions for your particular treatment plan.

How do I know if I need physical therapy?

  1. You have ongoing pain that is extending beyond the usual time frame for healing.
  2. Your pain is better from an injury but you have ongoing functional or performance deficits.
  3. You have a musculoskeletal condition that is getting worse.
  4. You have pain that starts when you try to get more active or push yourself more.
  5. You had surgery and you feel you are not improving in your mobility, strength, gait, or lifestyle as expected.
  6. If surgery was recommended as a possibility but you have not tried PT first.
  7. You had a recent strain or sprain from a fall, car accident, sports injury, etc. and you want to ensure it will heal properly and in the shortest time possible.

Will physical therapy be required after surgery?

Getting full range of motion, strength, and flexibility back after surgery usually takes time. That is where pre-operative exercise, education, and post-operative physical therapy programs come in – to ensure you are physically and emotionally prepared for surgery and to maximize your recovery after surgery.

How many sessions will I need?

Each patient’s needs are different and this will determine how many visits will be needed to reach your goals. Your needs are based on your diagnosis, age, prior level of function, and current status. Your therapist will be able to give you an estimate after their evaluation on the first visit.
When can I return to daily activities?

This varies depending on the type of procedure undergone, and can range from a few days to a few months. Return to all activities, sports and exercise can take up to four to six months. Your doctor will advise you depending on your particular health condition.

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